Our business standards -
- Guaranteed Low Prices - We will match , or beat, any store's sale price for the same merchandise on the same terms of sale, for up to 30 days after your purchase.
- Guaranteed Satisfaction - If you decide a purchase is not right for your needs, for any reason, you may return the item, within 3 days of delivery, as long as it is in the same condition in which it was delivered. There is just a 20% restocking charge for non-stock special order items, and a 20% use charge for mattresses or foundations. If you need to have us pick up the item for return, please notify us for pickup within 3 days of delivery and our standard transportation charge of $49 in our normal delivery zones will be deducted from your credit. Custom sized items, modified items, or items damaged after the delivery, are generally not returnable.
- Guaranteed Service - BEFORE Delivery - We inspect, assemble and Deluxe every item we sell. Most furniture items are not in proper condition for delivery to a customer the way they come out of the carton. Many items require significant preparation and correction. Our trained delivery staff and service technicians assemble, adjust, clean, lubricate, and touch up every item. to make sure it is in proper condition before it goes to you.
- Exclusive First Year Transportation & Local Service Warranty - AFTER Delivery -Most furniture manufacturer's warranties, if any, are limited to manufacturing or material defects, and do not cover transportation or delivery damage, and they usually require you to send the item back to the factory at your expense for any service. When you purchase your furnishings from us, we add an additional full year Blackledge Furniture warranty to all items except electronics, which also includes free in home service, or free pickup and redelivery if shop service is required within our normal delivery areas. If the item is located outside our normal delivery areas, the item will have to be brought to us for local service. Even after the warranty period our professional service technicians can correct most furniture problems or damage for you locally. See our Furniture Services Division for information and pricing.
- Cash Purchase Discount - When you pay for any purchase over $599 at the time of the sale with either cash, check, or a accepted debit card, you will receive an extra 1% cash prepayment discount. Although you do not receive a cash discount, you can also pay for you purchase with Visa, MasterCard, Discover Card, or an approved charge account.
- Energy and Environmental Sustainability - We believe in protecting the earth we live on and having as little impact on the natural environment as we can. When possible we try to select products made from sustainable or recyclable materials. Blackledge Furniture is a member of the Oregon Natural Step and was a Founding Member of the Sustainable Furniture Council. We will pick up furniture items that you are replacing at no additional charge. We will take re-usable items to Benton Furniture Share as a donation in your name, so they can be used by others who need them. We try to re-use or recycle most packaging materials. We also try to use as little energy as possible in our operations to reduce our carbon emissions by using high efficiency lighting and scheduling our delivery services for minimum fuel usage.
- Privacy Policy - We are committed to protecting your privacy and personal information. To provide you with the products and services you expect, we must collect some personal information about you, and some services such as financing require certain items of financial information. We do not sell your personal information to third parties or share it with anyone unless necessary to complete the transaction you have requested. We do periodic mailings to customers and prospects and may phone you if needed to complete a transaction or follow up on prior information requests. We also offer an Email Newsletter with Decorating and product selection education as well as advance notice of upcomming specials and manufacturer offers. This Email newsletter requires a specific subscription by you, and can be cancelled at any time by just sending us an email.
